DominionHemp.com and Amazon.com orders are shipped exclusively through UPS. We cannot offer free shipping on the hemp bedding from DominionHemp.com without greatly increasing the bedding price. We pass our negotiated rates directly to our customers and make no profit on the shipping or handling of our hemp bedding.
During times of high fuel costs, we often pay some of the shipping costs ourselves to save customers money.
Chewy.com orders are shipped via Federal Express. The shipping price is based on Chewy's negotiated rates, which are low due to their high volume.
If you receive a damaged bag missing a substantial amount of bedding, you can return it to your UPS driver or at a UPS dropoff location with the original packaging.
We will send you a new bag of the same size with proper documentation of the damaged bag.
Please contact us for any questions.