DominionHemp.com and Amazon Shipping
DominionHemp.com and Amazon.com orders are shipped exclusively through UPS. We cannot offer free shipping on the hemp bedding from DominionHemp.com without greatly increasing the bedding price. We pass our negotiated rates directly to our customers and make no profit on the shipping or handling of our hemp bedding.
During times of high fuel costs, we often pay some of the shipping costs ourselves to save customers money.
Chewy.com Shipping
Chewy.com orders are shipped via Federal Express. The shipping price is based on Chewy's negotiated rates, which are low due to their high volume.
Return Policy
We want our customers to be delighted with their hemp bedding. However, sometimes they receive a defective bag, or their life plans change. We want to be here to deal with any eventualities.
General Returns
We accept returns within 30 days of delivery for most unopened items. No questions asked. However, you will need to ship the item back to us.
Instead of paying for costly shipping, you can drop the bag off at any UPS location, and they will ship it back to us for no charge to you.
If you have any problems or concerns, please don't hesitate to contact us.
Return Window
Returns must be requested within 30 days of delivery.
Non-Returnable Items
Due to hygiene, safety, and contamination concerns, the following items are not eligible for return:
- Opened or used bags of hemp bedding
- Bedding products that have been exposed to moisture, animals, or outdoor environments
Damaged or Defective Items
If your order arrives damaged, leaking, or defective, we will exchange the damaged bag or bags for new bags at no additional charge to you.
You do not need to return the original bag.
Just contact us with:
- A photo of the damaged item
- Your order number
Questions?
Need help with a return, replacement, or product issue? Please contact us. We are happy to help.